María found me a loan just when I had given up. She listened to my goals, and then was absolutely committed to finding a product that would meet them. I am so impressed!

Very quick to answer questions and always kept us in the loop.

Chris made this experience very pleasant. He was easy to deal with and always had answers to my questions and helped solve any issues or concerns I had. I would gladly recommend anyone who is in need of financing to seek him out as their loan officer.

Communication was good and the ease of our refinance being done through Docu-sign was nice.

Assistance

Great experience with Cynthia, she makes the process a breeze!!

Consistently invaluable and readily available when assistance is required. Demonstrates a high level of professionalism and effectively resolves issues.

Things continued to move forward considering the challenging rate environment. We had some hiccups with this closing, but do not believe it was due to Chase. More along the lines of underwriting.

Carlos helped us get our 1st home and was there for us during the time when we refinanced. It was a great experience with very knowledgeable information. Carlos will break down the details in a way you can understand without making you feel confused.

She is very knowledgeable, responsive, helpful, and handled the process with calm and kindness.